Politique d'expedition

Shipping Policy

Thank you for choosing Clous store for your fingerprint smart lock needs. We are committed to providing you with a hassle-free and enjoyable shopping experience. Here is our shipping policy to ensure you receive your products safely and quickly.

1. Order Processing Time All orders are processed within 1-2 business days after payment is received. Orders are not processed or shipped on weekends and holidays.

2. Shipping Costs and Delivery Time

• Standard : Delivery within 6 to 9 working days.

Shipping costs will be calculated and displayed at the time of order.

3. Shipping Confirmation and Order Tracking As soon as your order is shipped, you will receive a confirmation email containing the shipping details and a tracking number. Use this number to track the status of your delivery in real time.

4. Delivery Delays Although we endeavour to deliver your orders within the stated timeframes, delays beyond our control may occur, including due to customs, weather conditions or unforeseen circumstances. We will keep you informed of any major delays.

5. Return and Refund Policy If you have any problems with your order or are not satisfied with your purchase, please see our Return Policy for detailed information on the return and refund procedure.

6. Shipping Address Please check the shipping address carefully before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

7. Damaged or Lost Products If your product arrives damaged or is lost in transit, please contact us immediately at Cloudstore.info12@gmail.com for assistance. We will work with you to resolve the issue as quickly as possible.

8. Contact Us For any questions or concerns regarding our shipping policy, please contact us at: cloudstore.info12@gmail.com Our support team is here to help!

We appreciate your trust, and we are committed to providing you with reliable and fast shipping service.